Common Questions

 

How quickly can I get setup?

By leveraging cloud technology, Kooltra can set up clients in a fraction of the time of on-premise and managed-host solutions. 

 

Is my data secure?

Our security processes are based on industry best practices and advanced cloud-based technology as trusted by governments, banks, and global financial institutions. We have partnered with Salesforce.com, the most trusted cloud solution in the world, to ensure that our platform's architecture and data storage is SOC 1, 2 and 3 compliant, ensuring your data is always secure.

 

Why not build my own back office? 

Kooltra's platform is an integrated development tool. Customers who need to go beyond our plug and play apps can easily build custom solutions without the overhead of servers or maintenance. Customers scaling their business will see particular value from Kooltra's infrastructure as a service delivery. 

 

Do I have to pay for future updates?

Kooltra provides you with the latest features and system updates at no cost, so you always have the most up to date tools to grow your business.

 

What technical support can I expect to receive?

Kooltra provides support whenever markets are open. You'll always have access by email or phone 24 hours a day, five days a week.